Service Department

At Central City Air, we pride ourselves on our consistent, quality air conditioning and heating service. All of our service technicians are highly trained and educated in residential heating and cooling services.  It all begins with a call to our office, where our team of dispatchers takes your call and gets you scheduled for your visit.

Maintenance

Our technicians will analyze your system with an over 30-point checkup.

Diagnosis

If they find any problems, our technicians will inform you on what they found.

Repair

If you need to have a part replaced, our technicians work fast to make sure your system gets back up and running.

Service Department

At Central City Air, we install and service residential air conditioning and heating in Houston. We do not, however, wish to waste your money! If you are having trouble with your heating or cooling system, first click the button below to take a look at this list of simple, safe do-it-yourself diagnostic procedures. They may save you a service call. If not, call us at 713-861-1977, and count on our usual prompt, courteous, and skilled HVAC service technicians to get your system working again. (One other point… After you call, if you are having any problems please turn off your cooling equipment preferably 4 hours before our arrival).

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At Central City Air, we pride ourselves on our consistent, quality air conditioning and heating service. All of our service technicians are highly trained and educated in residential heating and cooling services. It all begins with a call to our office, where our team of dispatchers takes your call and gets you scheduled for your visit. Whether you are experiencing system troubles or are just looking for a HVAC check-up, you can expect the same courteous and prompt servicing of your system.

For every scheduled visit, Central City Air gives a courtesy call the day before your appointment as well as another call when the technician is on his way to your home.

  • Once at your home, our technicians begin their analysis of your system with an over 30-point checkup.
  • If they find any problems, or even if everything is looking good, our technicians will inform you on what they found and will spend time with you should you have questions.
  • Our knowledgeable technicians are experienced with any make or model and are experienced in diagnosing any problems they come across.
  • Our prompt service means that even if they find that you need to have a part replaced, our technicians work fast in conjunction with the office to make sure your system gets back up and running as soon as possible.
  • After their inspection, our technician will inform you of the condition of your equipment and if it looks as though something needs to be replaced, they will refer you over to our System Design Team who will work up a proposal for you.

If you are looking to schedule a service technician to do a check-up on your system or if you are without A/C or heat you can contact our Service Department immediately at 713-861-1977 ext. 226.

Click the following link to contact our Service Department by e-mail: service@centralcityair.com

Or, you can fill out a Service Request Form below:

713-861-1977

CONTACT US

    NORMAL HOURS

    Week Days 9:00 – 5:00
    Saturday EMERGENCY ONLY
    Sunday CLOSED

    SERVICE REQUEST

    Do you need help with system maintenance, repair or design? Or if you have a general question or comment. Fill out this form to get in touch.

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    HOW IT WORKS

    The air conditioning and heating system, commonly referred to by the acronym HVAC (heating, ventilating and air conditioning), is the equipment or components both indoors and out that provide a building’s “climate control”. Click an item below to learn more.

    BEFORE YOU CALL

    PREFERRED CUSTOMER PROGRAM

    At Central City Air, we appreciate you. This is why we created a program designed especially for our loyal customers. The Preferred Customer Program offers rewards based on one of three possible levels of status with the company. Depending on the amount of air conditioning or heating work done by Central City Air, you will automatically be enrolled as either a silver, gold or platinum customer and benefits are automatically applied to any subsequent HVAC work or service provided. The amount of benefits depend on the number of requirements fulfilled by the customer. The following is an outline of requirements and benefits for each status level within the program.

    If you have questions about whether or not you qualify or how to become a Preferred Customer, please contact us at 713-861-1977.

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    713.861.1977

    OFFICE

    713.861.1977

    WORKING HOURS

    9:00am – 5:00pm

    OFFICE LINE

    1.800.555.6789

    EMERGENCY

    1.800.555.0000

    WORKING HOURS

    9:00am – 6:00pm